Advantage


We have procedures and processes in place to monitor and manage service delivery to both customers and consumers.

We train and develop our people to deliver customer satisfaction and added value, to an agreed standard.

We have developed and implemented an effective quality management system that continually improves our organization and its performance.

We measure and improve performance against key customer and consumer indicators.

We measure and improve performance against key indicators for the way in which we support the community/environment in which we operate.

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